cypher Casino & Sportsbook Data Care

This page describes what we collect when you use cypher and how we keep that data protected. We at cypher take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, and e-wallet, or place a bet on Liga 1 or live roulette, we collect information to verify your identity, process your transaction, and deliver our service. This privacy policy explains what data we gather, how we use it, and who may access it.

Our servers may be located outside your jurisdiction. We apply the same data protection standards to all user information, regardless of where our infrastructure sits. If you have questions about how we handle your data, you can contact our support team through the channels listed on cypher. We're committed to being transparent about what we do with your information.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What data we collect on cypher

We collect several categories of information when you create and use your cypher account. Your personal identifiers include your full name, date of birth, email address, and phone number. We use these to verify your identity and contact you about account activity or service updates. Your payment information includes the e-wallet or bank account details you provide when you deposit. We store this to process transfers and match withdrawals to your original payment method. We never store full credit card numbers or PIN codes—only the account identifiers needed to route your transactions.

We also collect behavioral data. When you browse the Match Schedule, place a bet on Liga 1, spin a slot game, or join a live roulette table, we log what you did, when you did it, and your account balance at the time. This data helps us understand how our platform is used, identify technical issues, and detect fraud. Your IP address and device information (operating system, browser type) are recorded so we can authenticate you and provide support if your account is compromised. We do not sell this data to advertisers or marketing firms.

How we use your data on cypher

We use your personal information for several purposes. Account verification is the primary reason—we need to confirm your identity before allowing withdrawals to protect both you and cypher from fraud. Transaction processing is another core use: when you deposit via OVO or e-wallet, we use your payment details to complete the transfer and credit your balance. Customer support relies on your contact information; if you report a problem with your account or request help withdrawing to mobile banking, we use your email and phone to respond. We also use your data to detect and prevent fraud, comply with legal obligations, and improve our platform based on how users interact with it.

We do not use your data to make decisions about your account eligibility, credit decisions, or eligibility for bonuses or promotions. Our games operate on randomized outcomes, not on player history. Your past betting behavior does not affect the odds you receive on future bets. We also do not profile you for targeted advertising. If we send you service-related messages about deposits, withdrawals, or account security, those are transactional notifications, not marketing emails.

Account verification

We use your name, address, and ID to confirm your identity before allowing withdrawals and to comply with anti-money-laundering law.

Payment processing

Your payment method details (e-wallet, bank account) are used only to route deposits and withdrawals to and from your account.

Fraud detection

We monitor account activity to detect unauthorized access, unusual betting patterns, or suspected fraud. This protects your account.

Customer support

Your contact details allow us to respond to account issues, withdrawal requests, or technical problems you report.

Third-party processors and data sharing

We do not sell your data, but we do share it with certain third parties who help us operate cypher. Payment processors handle your local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment transactions. We provide these processors with your payment details and account identifier only—nothing more. They use this information to complete the transfer and return it to our database. Your payment history remains on our servers; the processor doesn't retain it after the transaction clears. KYC verification providers may help us confirm your identity by cross-referencing your ID against government records or fraud databases. We limit this sharing to what's necessary for regulatory compliance.

Our servers are hosted by cloud infrastructure providers. These companies have physical and digital security measures to protect our database, but they do not have access to your account credentials or payment details—only to the encrypted data we store. If we ever face a legal request (subpoena, court order) to disclose user data, we will comply as required by law. We will notify you of the request unless legally prohibited from doing so. We do not share data with law enforcement voluntarily or for marketing purposes.

Cookies and tracking on cypher

We use cookies to keep you logged into your cypher account across sessions. A session cookie stores your authentication token; it expires when you close your browser. We also use persistent cookies to remember your preferences—such as your default odds format or language selection—so you don't have to re-enter them every visit. These cookies are stored on your device and sent to our servers only when you interact with cypher. We do not use cookies to track your behavior across other websites.

Our servers also record log files automatically. Your IP address, browser type, pages visited, and timestamps are logged to diagnose technical issues and monitor platform performance. This data is retained for a limited period—typically 90 days—then deleted. We do not use this data to identify you personally; it's tied to your account only if you're logged in. If you disable cookies in your browser, you can still use cypher, but you'll need to log in more frequently.

Your rights regarding your data on cypher

You have several rights over your data on cypher. You can request a copy of all personal information we hold about you—we'll provide it in a machine-readable format within a reasonable timeframe. You can ask us to correct inaccurate information, such as if your phone number or address has changed. You can request that we delete your account and associated data, though we may retain transactional records for legal and tax purposes. You can object to how we use your data, though this may limit your ability to withdraw funds or use certain features. To exercise any of these rights, contact our support team through the channels listed on cypher.

We will not discriminate against you for asserting your privacy rights. Exercising your right to access your data will not affect your account status or ability to play games on cypher. If you believe we've misused your data or violated your privacy, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Data retention and deletion

We retain your account data—name, email, address, payment details—as long as your cypher account is active. If you close your account, we keep your transactional data (deposits, withdrawals, bets placed) for legal, tax, and audit purposes. This is typically retained for seven years, in line with financial regulation. Your personal identifiers (name, ID copy) may be retained for a shorter period but will be securely deleted if no longer needed for compliance. If you request account deletion, we'll remove your account from our active systems, but transactional records will remain in archived form.

Log files and behavioral data are retained for 90 days and then automatically purged. If you request deletion of your account data before this period ends, we'll accelerate the deletion of logs associated with your account. Payment processor records are subject to their own retention policies; we don't control how long they keep transaction history. You should contact them directly if you have questions about their data practices.

Security measures we take on cypher

We encrypt all data in transit using HTTPS so your communications with cypher are protected from interception. Your password is hashed—never stored in plain text—so even we cannot read it. Your payment details are encrypted at rest on our servers. We use multi-factor authentication to protect high-risk actions like changing your withdrawal method or requesting a withdrawal to a new payment account. Our staff have access to user data only on a need-to-know basis and are bound by confidentiality agreements.

We also conduct regular security audits and vulnerability testing to identify and patch weaknesses. If we discover a breach or unauthorized access to your data, we will notify you without undue delay and disclose what information was affected. We maintain cyber liability insurance and a data incident response plan so we can respond quickly if something goes wrong. However, no security measure is absolute; if you believe your cypher account has been compromised, change your password immediately and contact support.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or law. We will post the updated policy on this page with a new effective date. If we make material changes—such as sharing your data with new third parties or using it for new purposes—we will notify you via email at least 30 days before the change takes effect. Your continued use of cypher after that date means you accept the updated policy. If you do not agree to the changes, you can close your account and request deletion of your data.

If you have questions about this privacy policy or how we handle your data, contact our support team through the channels listed on cypher. We're here to answer your concerns about privacy and data security.